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Frequently Asked Questions

FAQ - patiofurniture.nyc

What products does patiofurniture.nyc offer?

We offer a wide range of outdoor and indoor furniture and decor, including Furniture, Chairs, Sofas, Benches and Ottomans, Sectionals, and specialized lines such as John Derian. Our collection spans Formal, Casual, Modern aesthetics, as well as Home Decor, Frames, Decor, Home Fragrances, and Accessories.

Do you carry John Derian items?

Yes, we feature select John Derian items as part of our curated decor and furniture collections. Availability may vary by season and stock.

What styles are available?

We offer a variety of styles to suit different tastes, including Formal, Casual, Modern, and a range of decor accents and furniture pieces that can be mixed and matched to create your ideal space.

Can I buy both outdoor and indoor furniture?

Yes. Our catalog includes outdoor-friendly pieces as well as indoor furniture and decor to help you design cohesive spaces both inside and on patios or balconies.

Do you offer custom or made-to-order options?

Some items may be available with custom finishes or upholstery options. Please contact our support team or check the product page for specific customization options and lead times.

What materials do you use?

We curate products featuring a range of materials, including durable outdoor wicker, teak, metal, fabric upholstery, and premium decor materials. Each product page lists material details and care instructions.

What is your shipping policy?

We offer standard and expedited shipping options. Shipping costs and times depend on the product size, destination, and chosen service level. Some large items may require curbside delivery or white-glove service.

Do you ship internationally?

Currently, we ship within the United States. For international shipping inquiries, please contact our customer service team for possible options.

What is your return policy?

We offer a hassle-free return policy on most items within a specified window from delivery. Some items, such as custom orders or final-sale pieces, may be exempt. Please review the product page and our Returns & Exchanges section for details.

How can I care for my furniture and decor?

Care guidelines vary by item. We provide care instructions on each product page, including recommended cleaning methods, fabric protection, and outdoor weather considerations to extend the life of your purchases.

How do I contact customer service?

You can reach us via email, live chat, or phone during business hours. Our support team is ready to help with product questions, order tracking, and returns.

Do you offer assembly?

Some products may require assembly. Installation or assembly services may be available for select items. Refer to the product page or contact us to confirm availability and pricing.

Are gifts and gift cards available?

Yes, we offer gift options and gift cards. Gift cards are delivered digitally or by mail, and we can provide wrapping or personalized messages on request.

How can I stay informed about new arrivals and sales?

Sign up for our newsletter or follow us on social media to receive updates on new arrivals, limited-edition pieces, and seasonal promotions.

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